We accept cancellation of orders before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (applies):
We accept product returns. Customers have the right to request a return within 180 days of receiving the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or purchase order. Do not return your purchase to the manufacturer.
If the return is caused by the consumer, he must bear the cost of shipping. The specific fee should be based on the express company you choose.
If, for our reasons, the goods received are damaged or incorrect, the consumer is not required to pay shipping costs for this reason.Consumers are not charged a restocking fee for returning a product.

Return Address:
Please contact our customer service at service@sentro-knittingmachine.com for the return address.

Refunds (if applicable):
Once your return has been received and inspected, we will email you notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 180 days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Then contact the credit card company. It may take some time for the abstract to be officially published. Then contact your bank. There is usually some processing time before a resume is posted. If you have done all of this and still have not received your refund, please contact us at service@sentro-knittingmachine.com.

Company Address: Rm4a,Bldg 6,Wenzhu Garden,Shuixiechuntian,South Renmin Rd,Longhua New District,Shenzhen